Growing older software program failure hobbles processing of tax returns, refunds
A pc outage on the Workplace of the State Comptroller has stopped the company from processing tax returns and refunds.
The outage was introduced on the comptroller’s web site.
Adam Abadir, a spokesperson for the company, mentioned the outage was the results of getting old pc software program.
“Whereas Maryland taxpayers can nonetheless file their tax returns electronically, till these methods are restored, the comptroller’s workplace is unable to assessment info particular to tax filings,” mentioned Abadir. “The comptroller’s workplace apologizes to Maryland’s taxpayers for any inconvenience this non permanent service outage has triggered.”
He mentioned the issue was not the results of a cyber-attack or different malicious incursion.
“This outage underscores the pressing must modernize our methods — a key suggestion of the Comptroller’s Transition Staff — and below our new management, we’re redoubling our efforts to push ahead expediently to supply higher service to all Marylanders,” mentioned Abadir.
Since Monday, the state’s prime tax collector has been in a position to settle for tax return filings electronically.
The software program downside, nevertheless, is delaying the processing of tax returns, refund requests, and direct debit requests.
Abadir mentioned the delay is non permanent and might be resolved as early as Friday.
Up to now, the comptroller’s workplace has processed 1 million tax returns. In a typical 12 months, the company handles about 3.1 million returns.
